Company Policies

Our policy for new customers is Cash On Delivery (COD).  Payment in full is expected on or before delivery of the order.

Customers in good standing may apply for a NET30 account for future orders.  Until the account is approved and setup, we maintain COD terms.  Please see our full credit policy below for more details.

Outstanding account balances may delay future production and shipments.

Click here for our full Credit Policy
Click here for a Credit Application

Shipping & Freight

East Branch uses UPS for outgoing shipments.   Please contact us if you have a UPS shipper number you wish us to use.

Returns

East Branch strives to produce and deliver parts that exceed our customer's requirements.  However, parts not meeting specifications may be returned with prior approval and a Return Material Authorization (RMA) number.  Upon receipt, the parts will be evaluated and credit issued as needed.  Defective parts will be repaired or replaced and re-invoiced.  Please see our full credit policy for more information.

Evaluation and credits of return shipments without an RMA number may be delayed.